Privacy Policy

1. Who We Are

Xexnaro is a digital marketing agency based in Coimbatore, Tamil Nadu, India. We provide SEO services, Google Ads management, social media marketing, website development, and branding services to businesses in Coimbatore and across India.

Business address: No.12, 4th South Cross St, Kovai Thirunagar 4th St, Indira Nagar, Coimbatore, Tamil Nadu 641014, India
Email: info@xexnaro.in
Phone: +91 9790652005

2. Information We Collect

We collect only the information necessary to provide our services and respond to your enquiries. This includes:

• Contact form submissions: Your name, email address, phone number, business name, and any message you choose to send via our free SEO audit or contact form.
• WhatsApp messages: If you contact us via WhatsApp, we receive the information you share in that conversation.
• Phone calls: When you call us, we may note your name and contact details to follow up.
• Website analytics: We use Google Analytics and Google Tag Manager to collect anonymised data about how visitors use our website — including pages viewed, time spent, device type, and geographic location (city level). This data does not personally identify you.
• Cookies: Our website uses cookies for analytics and to improve user experience. See Section 7 for details.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiry or service request
• To provide you with a free SEO audit as requested
• To send you a proposal or quotation for digital marketing services
• To contact you about your project or ongoing services
• To send occasional updates about our services (you can opt out at any time)
• To improve our website and services based on aggregated analytics data

We do not use your personal information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers: We use Google Workspace for email and Google Analytics for website data. These services have their own privacy policies and process data on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, court order, or a government authority under applicable Indian law.

5. Data Retention

We retain your contact information for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of our business relationship and up to 3 years thereafter for record-keeping purposes. Analytics data is retained as per Google Analytics' standard retention settings (14 months by default).

You may request deletion of your personal data at any time by emailing us at info@xexnaro.in.

6. Your Rights

Under applicable Indian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for us to use your information (where consent is the basis for processing)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@xexnaro.in. We will respond within 30 days.

7. Cookies

Our website uses the following types of cookies:

• Analytics cookies (Google Analytics): Help us understand how visitors use our website. The data is anonymised and aggregated.
• Tag Manager cookies (Google Tag Manager): Used to manage and deploy analytics and marketing tags.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website.

8. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, WhatsApp, or social media platforms. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before sharing any information.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS (SSL/TLS encryption). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for business owners and professionals. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately at info@xexnaro.in.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.